FAQ

Q: How long does it take to remove the Virus in my device?

A: Average Virus scanning time takes between 1-5  Hours to complete. It depends on how much data is on your device. The Service process is Complex.

Q: What viruses actually do on my Device?

A: Once the virus gets into your system,  it replicates itself and gets into an executable program or any file to disturb or disrupt its performance. They sometimes are dangerous enough to gain admin access on your system. Some viruses like Ransomware can steal your credit card information by threatening the user for data loss.

Q: Will my data be safe?

A – For most of the cases, the answer is yes. However, in some cases, viruses may encrypt or harm your data. In that case, we will not be responsible for data loss. But our technicians always care about your valuable information.

Q: Do you remove Mac viruses?

A: Yes, we do remove Mac viruses as well. We work on all devices running any operating system.

Q: How can I keep my computer away from viruses? 

A: Do not download software from third-party websites, keep your system up-to-date, use an anti-virus, do not plug-in any infected storage media.

1. How much does it cost to Recover my Data?

The cost to recover data is dependent on the model and the size of your Hard Drive. It also depends on the cases and condition of your hard drive. Level 1 Data Recovery costs less than $399 in most cases while level 3 data recovery starts from $999.

2. Will I lose my Data during data recovery for?

We handle your device with utmost care and try our best to prevent any data loss. However, during data recovery, we might need to alter the hard disk parts to recovery data which might result in failure in some extreme cases.

3. My device makes multiple clicking noise and then shows a folder sign, what could be wrong?

This is a problem caused due to hard drive failure. The clicking noise is from the Hard Drive and might have happened due to any of the following reasons:

• Failed Printed Circuit Board Assembly (PCBA)
• System Area Damage/ Firmware corruption
• Degraded Head
• Disk Platter Damage

4. Can I bring in my own parts for repair?

Yes, if you bring in the right part, we can use that part for repair and we will only charge you the labor/installation cost.

5. Is Data Recovery from a failed Hard Drive Possible?

Data Recovery from a failed hard drive depends upon the intensity of the damage. The data from failed Hard-drives can be fully or partially recovered if the magnetic coating on the disc platter is not completely damaged.

Q: How much does it take to replace my Dell laptops screen?

A: It usually takes around $45-$80 for a Dell laptops display.

Q: Can a Dell laptops screen be replaced?

A: Yes, a Dell laptops screen can be replaced. iCertifiedGeek is a reliable place to replace your laptops screen.

Q: How long do Dell batteries last?

A: A Dell laptops battery usually last from 18 to 24 months.

Q: Is it ok to use my Dell laptop while charging?

A: Yes. It is completely fine to use your laptop while charging.

Q: Where can I replace my laptops battery?

A: iCertifiedGeek is a reliable and affordable place to get your laptops battery replaced.

Q: How much does it cost to replace a battery?

A: A genuine battery costs almost double a generic one. It costs somewhere around $200- $250.

Q: Can my laptops keyboard be replaced?

A: Yes. Your laptops keyboard can be replaced. iCertifiedGeek is the perfect place to replace your keyboard.

Q: How much does it cost to replace my laptops keyboard?

A: It takes somewhere around $25- $60 to replace your laptops keyboard.

Q: Can my water damaged laptop be repaired?

A: Yes. Your water damaged laptop can be repaired depending on the condition of your laptop.